Returns and ExchangesIf an item arrives damaged, defective, or different from what you ordered, please contact us within 3 days of delivery with photos of the item and packaging, and we will arrange a replacement or refund.Non-Returnable ItemsFor hygiene reasons, earrings and other pierced jewellery cannot be returned once the packaging has been opened, unless the item is defective. Items marked as final sale are also not eligible for return.Exchange ProcessTo request an exchange, contact us on WhatsApp with your order number within 3 days of delivery. Once we confirm eligibility, we will guide you through the pickup or return-shipping process.RefundsApproved refunds are processed to the original payment method, or as SLN Fashion World wallet credit if you prefer, within 5 to 7 business days of us receiving the returned item.Order CancellationsOrders can be cancelled free of charge as long as they have not yet been dispatched. Please contact us as soon as possible after placing an order if you wish to cancel it.Contact UsFor any return or exchange request, message us on WhatsApp with your order number, or use the Contact page.